Terms and conditions

Online Store Terms and Conditions

§1 General Provisions

1.1. These regulations govern the rules for using the Online Store operated at https://d4s-store.com. 1.2. The online store, operating at https://d4s-store.com (hereinafter referred to as: D4S Online Store), is operated by D4S Sp. z o.o., registered in the National Court Register maintained by the District Court for [court seat] under the number [registration number], NIP: [NIP], REGON: [REGON]. (hereinafter referred to as “[NAME]”). 1.3. Contact details of the entrepreneur, enabling the Buyer to contact the Seller:

postal address: Łubinowa 20/8, 55-080 Smolec;
phone number: +48 664 727 397;
email address: info@d4s-store.com. 1.4. The regulations of the D4S online store are continuously available on the website https://d4s-store.com/regulamin in a way that allows Customers to obtain, reproduce, and record its content. The regulations are also made available to Customers before concluding the contract.

§ 2 Definitions

The terms used in these regulations mean: 2.1. Consumer – a natural person within the meaning of Article 221 of the Civil Code, 2.2. Entrepreneur with consumer rights – a natural person entering into a contract directly related to their business activity, where the content of this contract shows that it does not have a professional nature for this person, resulting in particular from the subject of their business activity, made available based on the provisions on the Central Register and Information on Economic Activity, 2.3. Entrepreneur – a natural person, legal person, or organizational unit without legal personality, to which the law grants legal capacity, conducting business or professional activity on their own behalf and performing a legal act directly related to their business or professional activity, 2.4. Service Provider/Seller – [Full name of the store along with the address, entry in the National Court Register or CEIDG, etc.], 2.5. Online Store – an online store operated at https://d4s-store.com by D4S Sp. z o.o. 2.6. Civil Code – the Act of April 23, 1964 (Journal of Laws 2020.1740), 2.7. Product – an item available in the Online Store (1) a movable item (including a movable item with digital elements, i.e., containing digital content or a digital service or connected with them in such a way that the lack of digital content or a digital service would prevent its proper functioning), (2) digital content, or (3) a service (including a digital service and a non-digital service) being the subject of a Sales Agreement between the Customer and the Seller, 2.8. Regulations – these regulations for the provision of electronic services within the meaning of Article 8 of the Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2020.344), 2.9. Customer/Buyer – a natural person, legal person, or organizational unit without legal personality, to which special provisions grant legal capacity, who makes or plans to make an Order within the Online Store using electronic means, including also the Consumer, Entrepreneur with consumer rights, and Entrepreneur, 2.10. Order – a declaration of will by the Customer, in which the Customer accepts the Seller’s offer, which includes, in particular, the price, type, quantity of Products under the Sales Agreement via the Online Store. 2.11. Sales Agreement – a sales agreement for the Product concluded or entered into between the Customer and the Seller via the Online Store. The Sales Agreement also means, respectively, an agreement for the supply of digital content or a digital service (in the case of Products being digital content or digital services) and a service agreement (in the case of a Product being a non-digital service). 2.12. Consumer Rights Act – the Act of May 30, 2014, on consumer rights (Journal of Laws 2020.287).

§ 3 Rules for using the online store

3.1. The prices of all Products in the Online Store are gross prices (including VAT) and are expressed in Polish zlotys. Deviations from the Polish currency principle are clearly marked next to the Product price. 3.2. The Seller uses discount codes in the D4S Online Store entitling to purchase Products with a discount indicated on the coupon. Discount codes are not exchangeable for their cash equivalent. 3.3. To place an order in the D4S online store, acceptance of these Regulations is required. 3.4. To effectively place an order in the D4S Online Store, it is necessary to have a device with Internet access that allows browsing web pages, as well as a keyboard or other device enabling the correct completion of electronic forms. It is recommended to use the latest versions of web browsers: Firefox, Chrome, Internet Explorer, Microsoft Edge, Opera, Safari for OS X, etc. 3.5. The Online Store website uses Responsive Web Design (RWD) technology, which adjusts the content of the page to the device on which it is displayed. The Store’s website is prepared for display on both desktop computers and mobile devices. 3.6. The D4S Online Store website has an SSL certificate – a secure communication encryption protocol.

§ 4 Conditions for concluding a sales agreement

4.1. Orders in the D4S online store can be placed by filling out the appropriate forms available on the store’s pages. 4.2. When placing an order, the Customer is required to provide correct personal data: name and surname, residential address, email address, and mobile phone number. 4.3. Upon receipt of the order, the Seller confirms its receipt and simultaneously informs about the acceptance of the Order for execution. The order confirmation is done by sending an appropriate email message by the Seller to the Customer’s email address provided in the order form. Upon confirmation of the order acceptance for execution by the Seller, the contract is considered concluded. 4.4. The provision and recording of the content of the sales agreement take place by making these Regulations available on the Online Store’s website, sending relevant information to the Customer’s email address provided when placing the order, as mentioned in §4 point 4.2. 4.5. Placing Orders in the D4S Online Store is possible 24 hours a day, all year round.

§ 5 Payment methods and payment deadline

5.1. In the D4S store, it is possible to make payments in one of the following ways:

bank transfer to the Seller’s bank account,
via external payment service providers.
5.2. After placing an order, the Customer receives by email the bank account number to which the appropriate amount should be transferred. Upon booking the payment on the D4S store’s bank account, the order is forwarded for execution.

5.3. The D4S Online Store allows payment via the following external electronic payment services:
Tpay.com
DotPay
PayU
Paypal
Przelewy24
Klarna

5.4. The Customer is obliged to make the payment using one of the above-mentioned methods within 7 calendar days from the date of concluding the sales agreement.

§ 6 Delivery

6.1. Ordered Products are delivered within the European Union and to third market countries (Canada, USA, Australia, Norway, Switzerland), and delivery is made to the address indicated by the Customer in the order form.
6.2. The shipping time of the Products is indicated on the D4S Online Store pages and depends on the place of delivery. The Seller will make every effort to ensure that the Product is delivered within the time specified on the product page in the online store. In case of the inability to deliver the Product within the aforementioned time, the Buyer will be promptly informed.
6.3. Delivery of ordered Products is carried out via:

DHL Parcel
InPost Courier
Fedex
Raben

6.4. At the moment of handing over the Product to the courier company, the Buyer is notified of this fact by sending an email to the address provided in the order.
6.5. The costs of delivering the Product, which are borne by the Customer in addition to the price of the Product, are provided on the Store’s website when placing the Order.
6.6. At the moment of receiving the Product, the Customer is obliged to confirm its receipt. From that moment, the Product becomes the property of the Customer.
6.7. In the case where the subject of the Sales Agreement is a Product being digital content or a digital service, access to the Product is granted immediately after the payment is booked, e.g., by providing the digital content or service on the Customer’s Account in the Online Store or by sending a unique link (URL) enabling access to this content to the email address indicated by the Customer when placing the Order.
6.8. The use of Products – digital content and services available in the Online Store is possible for the period specified in the contract, under the licensing terms applicable to the given Product according to the information provided in its description, and in the absence of such information – in a manner and to the extent necessary to use the Product according to its purpose and subject matter, exclusively for the Customer’s own personal use. Unless the individual licensing terms of the Product state otherwise, the Customer is not entitled to any copyright to the Product – digital content and services, and in particular, they do not have the right to distribute or market them in any form.

§ 7 Withdrawal from the contract

7.1. A Consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring costs, except for the costs specified in this paragraph of the Regulations. Products that have been made to special order, outside the standard offer, are not subject to return and refund. It should be noted that the right to withdraw from the contract cannot be exercised in relation to custom-made products that have been produced according to the agreed specification.
7.2. To exercise the right referred to in the preceding point, the Consumer should inform the Seller by submitting a statement of withdrawal from the contract. The statement can be sent by mail to the address: ul. Łubinowa 20/8, 55-080 Smolec or electronically to the Seller’s email address info@d4s-store.com. The Consumer may use the withdrawal form provided by the Seller or the template constituting Annex No. 2 to the Consumer Rights Act, but this is not mandatory. To meet the withdrawal deadline, it is sufficient to send the statement before its expiry. A statement of withdrawal submitted after the deadline referred to in §7 point 7.1 has no legal effect.
7.3. The withdrawal statement form (Annex No. 1 to these Regulations) is provided to the Buyer in paper form (in the documentation attached to the shipment) and in electronic form (in the attachment to the email confirming the acceptance of the order for execution).
7.4. The withdrawal period begins:
a. for a contract under which the Seller issues a Product, being obliged to transfer its ownership (e.g., a Product being a movable item) – from taking possession of the Product by the Consumer or a third party indicated by them other than the carrier, and in the case of a contract that:
(1) includes multiple Products that are delivered separately, in batches, or in parts – from taking possession of the last Product, batch, or part, or
(2) involves regular delivery of Products for a specified period – from taking possession of the first of the Products;
b. for other contracts (e.g., a Product being digital content or a digital service) – from the date of concluding the contract.
7.5. The Consumer bears the direct costs of returning the Product. The Consumer is obliged to properly secure the returned Product to prevent its damage during transport.
7.6. The Consumer is obliged to return the Product immediately, but no later than within 14 days from the date on which they withdrew from the contract. The Seller may stipulate that in the event of withdrawal from the contract, the Product subject to return will be collected by them or a person authorized by them. The return of the Product should be made to the address: ul. Łubinowa 20/8, 55-080 Smolec.
7.7. The Consumer is responsible for the reduction in the value of the Product resulting from using it in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the Product.
7.8. In the event of withdrawal from the contract, all payments made by the Consumer, including the costs of delivering the Product (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest ordinary delivery method available in the Online Store), will be refunded by the Seller immediately, but no later than within 14 days from the date of receipt by the Seller of the Consumer’s statement of withdrawal from the contract. The refund will be made using the same payment method that the Consumer used. The Seller, in agreement with the Consumer, may establish a different method of return that does not involve additional costs for the Consumer. If the Seller has not stipulated that they will collect the Product from the Consumer, they may withhold the refund until they receive the Product back or the Consumer provides proof of its return, depending on which event occurs first.
7.9. In the case of a Product being a service, the performance of which – at the explicit request of the Consumer – began before the expiry of the withdrawal period, the Consumer who exercises the right of withdrawal after making such a request is obliged to pay for the services provided until the withdrawal from the contract. The payment amount is calculated proportionally to the extent of the services provided, taking into account the agreed price or remuneration. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the services provided.

7.10. In the case of a Product being digital content or a digital service, the following additional rules apply – otherwise, the remaining provisions of paragraph 7 of the Regulations apply: a. In the case of withdrawal from a contract for the delivery of a Product – digital content or a digital service – the Seller, from the day of receiving the Consumer’s withdrawal statement, cannot use content other than personal data provided or created by the Consumer while using the Product – digital content or digital service – provided by the Seller, except for content that: (1) is useful solely in connection with the digital content or digital service that was the subject of the contract; (2) relates solely to the Consumer’s activity while using the digital content or digital service provided by the Seller; (3) has been combined by the Seller with other data and cannot be separated from it or can only be separated with disproportionate effort; (4) has been created by the Consumer together with other Consumers who can still use it. Except for the cases mentioned above in points (1)–(3), the Seller, at the Consumer’s request, provides them with content other than personal data that was provided or created by the Consumer while using the digital content or digital service provided by the Seller. In the case of withdrawal from the contract, the Seller may prevent the Consumer from further using the digital content or digital service, in particular, by preventing the Consumer from accessing the digital content or digital service or by blocking their account in the Store, which does not affect the Consumer’s rights mentioned in the previous sentence. The Consumer has the right to recover digital content from the Seller free of charge, without hindrance from the Seller, within a reasonable time and in a commonly used format intended for machine reading. b. In the case of withdrawal from a contract for the delivery of a Product – digital content or a digital service, the Consumer is obliged to cease using this digital content or digital service and to stop sharing it with third parties.

7.11. The right of withdrawal does not apply to contracts referred to in Article 38 of the Consumer Rights Act, and in particular in the case of contracts: (1) for the provision of services for which the Consumer is obliged to pay a price, if the Seller has fully performed the service with the explicit and prior consent of the Consumer, who was informed before the start of performance that after the Seller’s performance of the service, they would lose the right to withdraw from the contract, and acknowledged this; (2) where the subject of performance is a non-prefabricated Product made according to the Consumer’s specifications or serving to meet their individualized needs; (4) where the subject of performance is a Product prone to rapid deterioration or having a short shelf life; (5) where the subject of performance is a Product delivered in a sealed package which, after opening, cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery; (6) for the supply of digital content not supplied on a tangible medium, for which the Consumer is obliged to pay a price, if the Seller has commenced performance with the explicit and prior consent of the Consumer, who was informed before the start of performance that after the Seller’s performance, they would lose the right to withdraw from the contract, and acknowledged this, and the Seller has provided the Consumer with confirmation as referred to in Article 15 (1) and (2) or Article 21 (1) of the Consumer Rights Act.

7.12. The provisions of this paragraph 7 of the Regulations regarding Consumers also apply to Entrepreneurs on Consumer Rights.

§ 8 Complaints

8.1. The basis and scope of the Seller’s liability towards the Customer are determined by commonly applicable legal regulations and the following provisions of the Regulations. The following are additional details concerning the Seller’s liability for the conformity of the Product with the Sales Agreement: a. In the case of complaints about a Product – movable property (including movable property with digital elements), excluding movable property that serves solely as a carrier of digital content – purchased by the Customer based on a Sales Agreement concluded with the Seller from January 1, 2023, the Seller’s liability is defined by the provisions of the Consumer Rights Act in force from January 1, 2023, in particular, Articles 43a – 43g of the Consumer Rights Act. These provisions define, in particular, the basis and scope of the Seller’s liability towards the Consumer in the event of non-conformity of the Product with the Sales Agreement. b. In the case of complaints about a Product – digital content or a digital service or movable property that serves solely as a carrier of digital content – purchased by the Customer based on a Sales Agreement concluded with the Seller from January 1, 2023, or before that date, if the delivery of such a Product was to occur or occurred after that date, the Seller’s liability is defined by the provisions of the Consumer Rights Act in force from January 1, 2023, in particular, Articles 43h – 43q of the Consumer Rights Act. These provisions define, in particular, the basis and scope of the Seller’s liability towards the Consumer in the event of non-conformity of the Product with the Sales Agreement. 8.2. In the case of mechanical damage found during delivery or in the case of other complaints directed to the Seller, the Buyer should send a written notification to: ul. Łubinowa 20/8, 55-080 Smolec or via email to: info@d4s-store.com. 8.3. The complaint should indicate: the defect that the Customer believes the Product has, and if possible – document the said defect, the date of the defect, the request for the way to bring the Product into compliance with the contract or other claim of the Customer, and provide contact details. These requirements are recommendations; their absence does not affect the effectiveness of the complaint. 8.4. The Seller will respond to the complaint within 14 days from receiving the notification. 8.5. The above provisions applicable to Consumers also apply to Entrepreneurs on Consumer Rights. 8.6. Detailed information on the possibilities for Consumers to use extrajudicial means of complaint resolution and claim enforcement, and the principles of access to these procedures are available at the offices and websites of county (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and at the following addresses of the Office of Competition and Consumer Protection: 8.6.1. http://www.uokik.gov.pl/spory_konsumenckie.php; 8.6.2. http://www.uokik.gov.pl/sprawy_indywidualne.php; 8.6.3. http://www.uokik.gov.pl/wazne_adresy.php. 8.7. A Consumer has, in particular (but not exclusively), the following example options for using extrajudicial means of complaint resolution and claim enforcement: 8.7.1. The Customer is entitled to apply to the permanent consumer arbitration court referred to in Article 37 of the Act of December 15, 2000, on Trade Inspection (consolidated text: Journal of Laws of 2019, item 1668, as amended), with a request to resolve a dispute arising from the concluded Sales Agreement. The regulations for the organization and operation of permanent consumer arbitration courts are defined by the Regulation of the Minister of Justice of July 6, 2017, on the organization and operation of permanent consumer arbitration courts at provincial inspectorates of trade inspection (Journal of Laws of 2017, item 1356). 8.7.2. The Customer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of December 15, 2000, on Trade Inspection (consolidated text: Journal of Laws of 2019, item 1668, as amended), with a request for extrajudicial resolution of a dispute between the Customer and the Seller. Information on the rules and procedure for mediation conducted by the provincial inspector of the Trade Inspection is available at the offices and websites of individual Provincial Inspectorates of Trade Inspection. 8.7.3. The Customer may file a complaint through the ODR online platform: http://ec.europa.eu/consumers/odr/. The ODR platform is also a source of information about extrajudicial dispute resolution methods that may arise between entrepreneurs and Consumers.

§9 Rules for Posting Reviews

9.1. The Seller allows posting reviews of their Products on the Online Store pages.
9.2. A review of a Product can only be posted for Products actually purchased in the Seller’s Online Store and by a Customer who purchased the reviewed Product. It is prohibited to enter fictitious or apparent Sale Agreements to post a review of a Product. A review of the Online Store can be posted by a person who is a Customer of the Online Store.
9.3. Posting reviews by Customers may not be used for illegal activities, particularly for activities constituting unfair competition, or for activities violating personal rights, intellectual property rights, or other rights of the Seller or third parties. When posting a review, the Customer must act in accordance with the law, these Regulations, and good manners.
9.4. The Seller ensures that reviews posted about Products come from Customers who have purchased the Product. For this purpose, the Seller requires that the review undergo verification before publication. Verification involves checking the compliance of the review content with the Regulations, and most importantly – whether the reviewer is a Customer of the Online Store – in this case, the Seller checks if the person made a purchase in the Online Store (e.g., by checking if the review author is in the Customer database), and in the case of a Product review, additionally checks if the reviewed Product was purchased. Verification is carried out without undue delay.
9.5. In case of doubts by the Seller or objections from other Customers or third parties regarding whether a given review comes from a Customer or whether a given Customer purchased a given Product, the Seller reserves the right to contact the review author to clarify and confirm that they are indeed a Customer of the Online Store or that they purchased the reviewed Product.
9.6. Reviews are subjective statements of Customers and do not constitute the Seller’s opinions.
9.7. The Buyer/Customer is obliged to post reviews that do not violate applicable laws or the rights of third parties. They bear full responsibility for the statements they post on the D4S Online Store.
9.8. The Seller does not post or commission others to post false reviews or recommendations from Customers and does not distort reviews or recommendations from Customers to promote their Products. The Seller publishes both positive and negative reviews. The Seller does not publish sponsored reviews.

§ 10 Personal Data

10.1. The administrator of personal data is the Seller.
10.2. The principles of personal data protection are described in the Privacy Policy of the D4S online store, available at https://d4s-store.com.

§ 11 Final Provisions

11.1. The Seller reserves the right to make changes to these Regulations for important reasons. All changes to the Regulations take effect at the time indicated by the Seller, but not less than 7 days.
11.2. The amended Regulations bind the Buyer/Customer if the requirements specified in Articles 384 and 384[1] of the Civil Code are met, that is, they were properly informed of the changes and did not terminate the agreement within 14 calendar days from the day of notification.
11.3. According to Article 8(3)(2)(b) of the Act of July 18, 2002, on Providing Services by Electronic Means, the entity using the Online Store’s website is obliged not to post illegal content on this site.
11.4. In matters not regulated by these Regulations, the relevant provisions of the Civil Code and the Act of May 30, 2014, on Consumer Rights, shall apply.
11.5. These Regulations are available at https://d4sstore.com/regulamin.
11.6. Agreements with the Seller are concluded in Polish.
11.7. The Regulations come into force on July 1, 2024.

Attachment No. 1 to the Regulations

MODEL WITHDRAWAL FORM
[this form should be filled out and sent only if you wish to withdraw from the contract]

Addressee:
D4S Sp. z o.o.
ul. Łubinowa 20/8, 55-080 Smolec

I/We () ……………………………………………….. hereby inform/inform () of my/our () withdrawal from the purchase/sale contract for the following items () /delivery contract for the following items (*).

Date of contract () /receipt () …………………………
Name and surname of the consumer(s) …………………………
Consumer(s) address ……………………………
Consumer(s) signature ……………………………
[only if the form is sent in paper version]

…………………………
Date
(*) delete as appropriate